Digital ecosystem for the management, control and monitoring of payments and training of sports clubs.

Issues

Lack of financial reports
The sports club loses money by not having a systematic control of the payments made by its members.

Lack of structured communication
Between the training club and the guardians, about their children's absences from training sessions and calls for matches.

Lack of history
Current channels do not allow clear control, proper monitoring and measurable traceability.

Attending Problematic

Assists and AdvancesChallenge
Caregivers keep verbal track of their children's progress and attendance, which leads to insights.

Communication channels
∙ History difficult to consult.
∙ It does not report clear statistics for opening a message.
∙ Difficult individual management.

Team coordination
Proper coordination becomes difficult on a larger scale

Reports
Excel reports (in the best of cases), decentralized, without clear history and without easy consultation.

Interviews

Club interview
3 clubs. Users: Administrative / Coordinators / Coaches / Athletes.

Format
I. General info
II. Understand pains & goals
III. Attitudes & motivations / Benefits
IV. Work tools & technology
V. Goals-future
VI. Others
Strategic notes

Objectives
The main idea is to understand our users, including their problems, their needs and their point of view.

Solution